Refund Policy

Return Policy

At INGNOK, we value every customer and want you to be completely satisfied with your purchase. Our cancellation, return, and refund policy is designed to be clear, fair, and hassle-free.

Order Cancellation

• Orders can be cancelled before the product has been shipped or produced.

• If cancelled in time, you will receive a full refund.

• Orders cannot be cancelled once the product has been shipped.

Return & Exchange

If you are not satisfied with your purchase for any reason, you may request a return or exchange within 30 days of receiving your order.

Eligibility for Returns & Exchanges

To qualify, the returned item must:

• Be in resalable condition (no excessive damage, missing parts, or signs of heavy use).

• Be returned in the original packaging, including all accessories, manuals, and a valid proof of purchase.

• Be pre-approved by contacting INGNOK Customer Support to confirm the return address.

Important Notes

• Custom or personalized items are not eligible for return or exchange.

• If the return is caused by customer reasons (e.g., wrong order, no longer needed), the customer is responsible for all return shipping costs.

• If the return is due to INGNOK’s responsibility (e.g., defective or incorrect product), INGNOK will cover the return shipping cost.

• No restocking fees will be charged to customers.

Refund Process

1. Once your returned item is received and inspected, you will receive an email confirmation.

2. You will be notified whether your refund has been approved or rejected.

3. If approved, your refund will be issued to your original payment method (PayPal, credit card, etc.) within a few business days.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again.

2. Contact your credit card company (posting times may vary).

3. Contact your bank for further information.

4. If you have done all of the above and still have not received your refund, please contact INGNOK Customer Support directly.

Contact Information

If you have any questions about cancellations, returns, or refunds, please contact us:

INGNOK Customer Support
📧 Email:  support@ingnok.com