Shipping Policy

Shipping & Delivery Policy

Fast Dispatch

All orders are processed and shipped within 24 hours after payment confirmation.

Warehouses & Shipping Regions

We have warehouses located in the United States, Japan, Canada, and Australia.
Orders from these regions are shipped from the corresponding local warehouse by default.
If items are temporarily out of stock locally, they will be shipped from our Hong Kong warehouse via DHL or equivalent express services.

Delivery Time & Shipping Methods

• Default courier: DHL

• We may also use UPS, FedEx, USPS, or Amazon FBA, depending on the destination, order size, and logistics availability.

• All shipping methods ensure safe and prompt delivery.

Estimated Delivery Time:

• Standard shipping: 4–7 business days

• Expedited shipping (if available): 1–3 business days

Shipping Costs

• Orders over $50: Free Standard Shipping (4–7 business days)

• Orders under $50:

  • Standard Shipping: $6.9

  • Expedited Shipping: $9.9

Processing Time

Processing time includes order verification, quality checks, and packaging.
Usually completed within 1–3 business days (excluding weekends and holidays).

Order Tracking

Once your order has been shipped, you’ll receive an email containing tracking information and a link to monitor delivery status.

Address Changes & Cancellations

• Address changes cannot be made after an order has shipped.

• If you wish to cancel or modify your order, please contact us immediately after placing it. Once processing begins, cancellations may not be possible.

Contact Us

For any questions about shipping or order details, please contact us:
📧 Email: support@ingnok.com
🕘 Customer Service Hours: Monday – Friday, 9:00 – 18:30 (GMT+8)