Shipping Policy
Shipping & Delivery Policy
We process most orders within 1 business day after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Shipping Regions and Warehouses
INGNOK operates fulfillment locations in the United States, Canada, Australia, Japan, the United Kingdom, and the European Union. Orders are typically dispatched from the nearest available warehouse when stock is available. If an item is unavailable locally, it may ship from another regional facility or our Hong Kong warehouse. Available destinations and shipping services vary by product and delivery address; the options displayed at checkout are authoritative.
Estimated Delivery Times
- Standard shipping: usually 4–7 business days after dispatch.
- Expedited shipping: usually 1–3 business days after dispatch, when available.
Delivery estimates are not guarantees and may be affected by customs clearance, weather, carrier delays, or remote-area service.
Shipping Costs
- Orders over US$50: free standard shipping.
- Orders under US$50: standard shipping US$6.90.
- Expedited shipping: US$9.90 when offered.
Carriers and Tracking
We use DHL, UPS, FedEx, USPS, Amazon FBA, or another suitable carrier. Tracking details are emailed after your order is dispatched.
Taxes and Import Charges
Taxes, duties, or import fees depend on the destination. Charges collected by INGNOK are shown at checkout. Any import charges not collected at checkout are the customer’s responsibility.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after processing begins, and shipped orders cannot be cancelled.
Contact
Email support@ingnok.com. We aim to respond within 24 hours.
